Assistant Store Manager - GAME

Company DescriptionFounded in 1992, GAME is now the UK’s leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the forefront of our vision, providing products and services to help unlock players' full potential. Job Description The OpportunityAs a Fraser’s Group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.Key Result Areas and Competencies: 1. Operations: Assist with all store operations and deliver to expectation on all KPI’sSupport with the planning of workload to ensure a productive and efficient teamMake confident decisions, and delegate to the team effectivelySupport with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customersAssist with training and coaching the team to best practiceUse business communication tools to monitor completion of tasks and meet deadlines2. Controls: Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectivelySupport with planning store schedules in line with store trading patterns and business expectationAssist with compliance for processing of payroll issues and problem-solve effectivelySupport with store daily structure to ensure the store meets compliance, customer service and security standardsBe accountable for controlling wages and the store in the absence of the Store Manager3. SalesUnderstand business and customer expectation and motivate the team to deliver an excellent customer experienceUnderstand product features and benefits and assist with training the team to maximise sales opportunityUnderstand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.Understand the retail industry, business challenges, competitors and customers, with a strong commercial awarenessUse reports to analyse and support with commerciality of key products to impact sales and profitabilityInterpret merchandising guidelines to the sales floor with strong commerciality and efficiency4. Development Assist with identifying internal talent and support performance management processes to drive exceptional performanceSupport with identifying performance issues and escalate professionally to the Store ManagerBe self-driven in own personal development take on developmental feedback constructivelyUnderstand and promote Frasers Group core values and coach the team to engage with these valuesEncourage feedback from team and be a point of contact between the team and Store Manager5. Leadership and Management Inspire the team and act as a role modelSupport with coaching and motivating the team to achieve successTake responsibility of key areas to assist the Store Manager and be accountable for any outcomesDevelop relationships with the store team and ensure everyone is working to the same goalsWork with your Store Manager and contribute to the success of the store as a whole Qualifications The RequirementsSupervisory or Management experience working in a fast paced, high volume retail environmentAbility to positively impact results in sales, payroll and stock lossProven record of developing talented individualsMust be able to work well under pressure and to strict deadlinesCommitted to supporting the store manager to achieve the highest store standards and customer service experienceKey Behaviours:An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:Own it and back yourselfTakes responsibility for results and constantly strives to deliver above expectationIs fearless in the face of adversity and owns their decisionsThink without limits and take the team with youContinuously pushes own performance and inspires their team to never settle for averageEncourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing soChampions others achievements and celebrates successDon’t hesitate and act with purposeActs decisively to give clear direction to their teams, aligning with our purpose, vision and values at all timesBrings an appetite for a challenge even if it means making and learning from mistakes Additional Information We've got a lot to offer..What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including: Reward Commission led bonuses across the Game Brand Monthly Group Rewards and Recognition Join the Fearless1000 Incentive Scheme watch video to find out more We offer a wide range of Development Courses with National Qualifications 40% In store Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Fascia's