Medical Receptionist
Central Park Surgery, Leyland
The closing date is 4th January 2023
Job overview
We are looking for an enthusiastic medical receptionist to join our team on a part time basis (20 hours per week). Previous experience in general practice is desirable but not essential as full training will be given.
Hours of work: Monday 9am-3.30pm
Tuesday 2.30pm-6.30pm
Wednesday 1.30pm-5.30pm
Thursday 10.30am-5.00pm
Main duties of the job
To provide a friendly and professional service to patients. If you have excellent customer service skills and are committed to delivering high standards of patient care, then we would like to hear from you.
About us
Central Park Surgery is a small GP practice based in Leyland with a patient population of approximately 4,700 patients. Our team consists of three GPs, two Nurse Practitioners, one practice nurse and a health care assistant. Our clinicians are closely supported by an excellent administration/reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the caller’s requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read code data on EMIS Web
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients’ healthcare records as necessary
Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the secretarial team
Manage all queries as necessary in an efficient manner
Scan patient-related documentation and attach scanned documents to patients healthcare records
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Person Specification
Knowledge and skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
- Experience using EMIS web
Job Types : Part-time, Permanent Part-time hours: 20 per week
Salary : £9.50 per hour
Benefits :
- On-site parking
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations: All staff and patients are continuing to social distance and wear masks to protect the team and vulnerable patients
Work Location: One location
Application deadline: 04/01/2023