Customer Fleet Manager

Do you enjoy building strong relationships? Are you passionate about phenomenal customer satisfaction?  Do you have a knack for spotting potential problems before they arise?  If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list. What does the role involve? As a Customer Fleet Manager, you will play a vital role in the smooth running of one of our key customer accounts - Network Rail. This exciting opportunity will help us deliver exceptional customer service as we continue to grow. Acting as a day-to-day liaison you will work collaboratively across the business with colleagues of all levels. Our office is based in Trowbridge but we're passionate about the benefits of hybrid working, all we ask is for a minimum of 2 days per week in the office.Some of your key duties will include: Taking full ownership of our customer portfolio, and reviewing performance on a daily basisManaging issues, and working with the relevant teams to secure satisfactory resolutions for the customerMaintain strong relationships internally and externally What are we looking for? You're likely to have excellent relationship-building skills both internally and externally. You have a natural desire to improve things and can show versatility in how you handle problems. You hold strong interpersonal skills and get a kick out of seeing results. Having industry experience or exposure to fleet management would be desirable but not essential in order to thrive in this role.Also, we're looking for the following: Great problem-solving skillsA passion for great customer satisfactionAble to use your own initiative and work autonomouslyExcellent communication skills both written and verballyGood knowledge of fleet management & operational services, including areas such as compliance, downtime, and technical services What can we offer you? At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes: Flexible hybrid working25 days' holiday, plus bank holidays and the option to buy/sell 5 daysFull wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year What's the next step? Interested? Start your application today and see what Novuna can offer you. Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.#LI-Hybrid