Member Representative

What you’ll be doing What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! What can’t a Member Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us. A large part of the role will be dealing with Member queries online, via the phone and face to face. We build up our knowledge day in day out to ensure we can answer all our members queries. They are the most important part of our day. About you We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our members? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member’s needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our members, building our society. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in % of your salary, we’ll top up by a further %Up to days of paid volunteering a year days holiday, pro rataLife assurance worth x your salaryA great selection of additional benefits through our salary sacrifice schemeAccess to an annual performance related bonusAccess to training to help you develop and progress your career.Wellhub- Access to a range of free and paid options for health and wellness Opportunity to increase your salary by £ after months in role when you can evidence competence in specified core activities and skills What makes us different Nationwide is the world’s largest building society. With over million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead .