Retentions Advisor

What we can offer

• Flexible recruitment process to suit your need
• Excellent salary (£21,000) rising to £22,000 after 12 months service.
• Lifestyle programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and free wellness, kids, and learning classes.
• Referral Scheme - earn up to £1000 for referring a friend to work here
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Access to professionally recognised qualifications with the Chartered Institute of Insurance.
• Free Parking onsite

Why Policy Expert?

Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years.

What is the secret behind our award winning customer service?

It’s quite simply our people.

They are talented, passionate and motivated to always provide our customer with a best in class experience each and every time.

We empower our colleagues to be human and build relationships to ensure our customers have an individual conversation.

Today, we insure over 1 million home and car insurance customers across the UK.

We are avid investors in people, as such we are proud of having a score of 4.8 out of 5 stars on Glassdoor (voted by our employees).

Don’t worry if you haven’t worked in insurance before as our structured induction programme and ongoing support will ensure you have the information and skills to kick start your new career, what we ask from you is the willingness and enthusiasm to learn and succeed.

What you will be doing

Policy Expert support their customers across the UK with their Home and Motor Insurance needs. We are on hand in our offices in Motherwell to guide our customers with their car insurance, talking with them about options available. This role will be responsible for ensuring our customers receive an exceptional experience while meeting each customer’s individual needs. You will be dealing with inbound calls from existing customers helping them with their queries for Car Insurance.

Our office is open Monday - Friday 8am - 7.15pm and Saturday 9am - 1pm, so we have various shifts across these hours.