ordinator,AAU/EAU

Job overview An exciting opportunity has arisen for conscientious, enthusiastic and highly motivated candidates to join the Gastroenterology Administrative Department at Hemel Hempstead General Hospital, with cross-site cover when required.You will be providing efficient and comprehensive administrative support to our Inflammatory Bowel Disease (IBD) Specialist Nurses.The post holder will work closely with the IBD Nurses, their immediate colleagues, and other administrative and clinical members of the Gastroenterology service. This post is 30 hours per week, Monday to Friday. Main duties of the job The successful applicants will be providing efficient and comprehensive administrative support to our team of IBD Nurse specialistsThe post holder will work closely with the IBD Nurses, their immediate colleagues, and other administrative and clinical members of the Gastroenterology service. They will need to have excellent communicational, organisational and advanced I.T skills and be able to work meeting deadlines and targets. Working for our organisation There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.We are a flexible working employerAt West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information. We encourage and welcome people with disabilities. If you need help, please ask. Detailed job description and main responsibilities The successful applicant will provide an efficient and comprehensive administrative service including being responsible for: The post holder must be fully conversant and competent in the features of the administration system which supports all aspects of the managing outpatient IBD Nurse appointments/booking/cancelling/rescheduling IBD.The post holder will be expected to have full knowledge of the contents of the Patient Access Policy. Be responsible for daily checking and managing generic IBD email inbox.Be responsible for the quality and integrity of information concerning patients kept on systemsTo be responsible for monitoring all DNA’s and rescheduling appointments when required.To be responsible for calling all patients prior to appointment date to confirm attendance. To be responsible for liaising with outpatient department if any clinics need to be cancelled or ad hoc clinics need to be requested.To be responsible for answering calls and dealing with relevant queries.Liaise with PALS team when interpreter is required In addition to own workload the post holder will be expected to provide support in the department during annual leave, sick leave and during busy periods where there is an imbalance of work. This includes cross site coverEnsure the day-to-day smooth running of the department through maintaining office systems including the development and maintenance of paper and electronic filing systems to ensure the safe transfer and storage of informationTo act as a first point of contact and to provide an efficient message communication service for the team, as requiredBe responsible for providing excellent communication and informationfor patients coming into hospital. Communication with other members of the gastroenterology and endoscopy team.Highlighting any concerns in a timely manner to line managerTo attend departmental meetings as appropriate to the postThe post holder will be expected to undergo further training when systems are updated and to implement changes into their own working systems.Send GP and patient clinic letters with tests both pre and post clinic appointments.Action MDT outcomes sending patient letters and tests, gathering information from other trusts and departments, booing outpatient appointments.To send and receive and store e-mail/ message on behalf of the team and respond as appropriateTo be responsible for the ordering of all departmental stock/non stock stationery and office EquipmentTo be responsible for departmental equipment being maintained in good working order, acting upon servicing equipment,Reporting of faults, and liaising with relevant departments and services. Any other ad hoc duties as may be requested by your manager. Person specification Experience Essential criteria Experience in a similar admin role.Knowledge of software programsKnowledge of medical Terminology (with the ability to reach the required standard in medical terminology by the end of a 12-month period)Excellent customer service skillsExperience of dealing with professionals and public Desirable criteria Previous administrator experience or similar admin role skills and ability Essential criteria Excellent command of EnglishAble to prioritise workloadWell organisedGood time managementAbility to communicate effectively at all levels, good interpersonal skills.Ability to work under pressure and prioritise workload in keeping with service objectives.Ability to give/receive complex and or sensitive information to othersAdvanced keyboard use Keyboards skills for regular use of IT and computer systems Personal qualities Essential criteria CollaborativeExcellent communication skillsAbility to work under pressure and to tight deadlinesAbility to use work independently using own initiativeComfortable working within a large team and fast-paced environment Education and qualifications Essential criteria Good level of education (e.g GCSE Level or equivalent)Accurate Keyboard skillsKnowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience Knowledge Essential criteria Thorough knowledge of Patient access policy.Knowledge of Health and Safety in the WorkplaceUnderstanding of the Data Protection Act and Freedom of Information Act.Proven analytical ability, calculating breach dates, using a range of toolkitsAbility to work unsupervised and use own initiative.Proficient in the use of computer software packages, e.g. Word, Excel, OutlookMedical terminology and Medical audio typing. Desirable criteria Previous NHS Experience working within an admin role.Knowledge of NHS policiesKnowledge of 18 week pathway RTT policy and diagnostic targetsKnowledge of Cerner, EPR, Infoflex and other systems