.. Dental Nurse - Watford Full time-Mon 9am-6.30pm,Tue 9.00am-5.30pm, Wed 8.30am-5.30pm .. of Bupa - Industry-leading benefits (read more on them below) As a Dental Nurse at Bupa, youll benefit fr... .. read more
Responsibilities :
- Validate first invoice produced against newly assigned customers
- Check New/ Add customer setup
- Produce and post all invoices in accordance with the billing runs
- Check billing outputs and send them within the time frame
- Carry out invoice amendments as required
- Resolve unbilled issues as they arise
- Ensure all systems are updated appropriately
- Manage change of ownership for both customers
- Resolve customer queries and complaints in a timely manner
- Communicate effectively with both customers and colleagues
- Liaise with third parties in the resolution of queries
- Assist in training of new starters and or procedures
- Answering all incoming calls to Customer Service team
Experience Required :
- Good understanding of the gas and Electric industry
- Background within the Utility industry - desirable
- Knowledge of billing processes and account management
- Good communication, call handling and letter writing skill
- Strong analytical problem-solving skills
- Excellent telephone manner
- Proven experience in a customer facing role
- Intermediate user of Microsoft packages including Word and Excel
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