Support Associate- Remote

Welcome to Zest. We’re a technology company operating at the forefront of the employee benefits industry. By offering best in class data tools, an accessible platform and targeted communications, Zest provides value to employers and employees alike, ensuring that the right benefits reach the right employee in a way that works for them. We're more than just a benefits platform - we're a diverse and inclusive community of passionate individuals dedicated to reshaping employee engagement. At Zest, every team member is valued and respected, contributing to our vibrant company culture where every voice matters. Our goal is to create a workplace where employee experience is prioritised over perks and our staff is supported in delivering our innovative technology to lead a new era of employee engagement. Join our award winning team as we pioneer the "technology of benefits," partnering with employers to craft personalised benefits packages that resonate with the diverse needs of their workforce. The Support Associate resolves cases created by customers looking for help to understand or troubleshoot unexpected behaviours and answers questions about the Zest application and platform. Coordinate and administer queries in the Zest helpdesk system Maintain awareness of and comply with all legal requirements and company policies, including those relating to information security and data protection Commercial awareness ITIL or other support framework qualifications are desirable, but not essential. Salary of £22,000 - £25,000 with a comprehensive range of flexible benefits Hybrid role with office/home working split.