Contact Management Operator

Description Find your place…Where you can make a difference when it truly matters!You’ll be dealing with often emergency situations, identifying, and assessing the risk, protecting the vulnerable and preventing harm. You will encounter distressing, life-threatening, and sad situations, where your adaptability and calm approach will be vital.No two days will be the same and what you do will play a vital role in helping keep our communities safe. Whether you’re dealing with reports of missing people, road traffic collisions and crimes in action, you’ll be trained and resilient to step into action and help!Key AccountabilitiesWorking across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered promptly and professionally and accurately recorded.You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.You will be effectively managing operational policing incidents ensuring that adequate resources are deployed as quickly as possible.Talking to callers to establish the severity and nature of incidents and commence an incident log using the force’s command and control system The must havesYou will be an excellent communicator, able to listen and extract information quickly and initiating appropriate action.Ability to deal with conflict, emergency, or stressful situations, remaining calm under pressure offering reassurance.You may have experience of customer service or have previously worked in a customer facing role; however, it is your attitude and life experiences that will help you to excel in this position.What’s in it for you? At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. Everyone here works hard, that's why we reward them with a wide range of benefits. Join us and you could enjoy: Shift Patterns and Training24-hour, 7 day a week operation.Full time hours will a rotating shift pattern of 4 days on and 4 days off which includes evenings, nights, and weekend shifts (Example of hours - 9am-9pm, 7am-7pm / 7pm-7am, 3pm-12 midnight)Part time hours (up to 25 hours per week) various working patterns are availableSalary: circa £35,000 pro rata including allowances and enhancements.(This is made up of a basic salary of £24,462 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked)For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.We are a busy, collaborative, and supportive team, we find our roles incredibly rewarding and we hope you'll join us.Next StepsWho we areHere at Derbyshire Constabulary, Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.To understand how you can make Derbyshire safer together visit our .