Field Service Representative

The role is at a well-known engineering company who specialise in the design, manufacture, and supply of tactical military bridges and other related engineering services. As a Field Service Representative you will Support On-Site Customer Equipment Failure Inspection, Diagnosis, Maintenance, Repairs & Warranty Work. Tasks Diagnostics, maintenance and repair of military vehicles and equipment, on-site and in the field, in compliance with Company technical service and statutory regulations Independent deployment at a customer’s site, with responsibility for order processing and contractual documentation Deployment worldwide (potential for) Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection Responsible for the preparation of safe & compliant work sites, tools & materials Independent management of a facility in collaboration with a technical team Delivery of training tasks, internally and externally with customer community Customer care & satisfaction Execution of fault-finding, defect diagnosis, planned & un-planned maintenance and repair work at all relevant stages Accurate completion of all documentation inclusive of jobsheets and work orders Generation of work breakdown structures, cost estimates, and performance specifications Training and instructing new employees Requirements C&G Heavy Vehicle Repair level 3 (or equivalent) Military vehicle technical / maintenance experience (desirable) Test authorisation for technical tests specified by the statutory authorities Driving licence Class C (HGV2) minimum (desirable) Experience in vehicle inspection, maintenance & repair, ideally in the field of military equipment, heavy commercial vehicles, construction machinery, agricultural machinery or specialist vehicle manufacture Experience in completion of relevant technical documentation and paperwork as dictated by industry Skill and experience in the operation of automotive diagnostic equipment, diagnostic fault finding and troubleshooting Knowledge of English language, written and spoken Basic knowledge of German language (desirable) Good PC skills, particularly with the common MS Office applicationsRecent exposure to electronic fleet management systems (desirable) Benefits Flexible working hour arrangements Company cafeteria Additional subsidised company pension scheme Promotion of further qualifications, such as technician training, courses of studies Regular company health management events, such as skin cancer screening, health awareness days, back training courses, etc. Care from our company physicians Children’s daycare subsidy Service anniversary bonus Bike leasing Company celebrations, such as Christmas, jubilee and retirement parties Additional site-specific social benefits