Customer Service Advisor - Full or Part Time

  • Inverness
  • Manpower

Customer Service Advisor - Monday to Friday business hours - based at Inverness Retail Park or Nairn. Rate of pay of £9.50 per hour moving to minimum £9.90. Full time 35 hours over 5 days. Part time minimum 3 hours per day (part time training)

As a Customer Service Advisor, you will be the first point of contact for customers.

What you'll do

  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytic skills
  • Ability to work under pressure