.. Envoy, a UK headquartered investment group with a reputation in forming market-leading organisations from the shoots of good owner-managed companies. We pride ourselves on entrepreneurship, innovation, integrity, and excellence in all aspects of our business. As we continue to grow and expand, we are .. read more
Customer Service Advisor - Monday to Friday business hours - based at Inverness Retail Park or Nairn. Rate of pay of £9.50 per hour moving to minimum £9.90. Full time 35 hours over 5 days. Part time minimum 3 hours per day (part time training)
As a Customer Service Advisor, you will be the first point of contact for customers.
What you'll do
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- The ability to communicate effectively, both verbally and in writing
- Passion about customer service
- Willingness to learn
- The ability to work both independently and in a team environment
- Good analytic skills
- Ability to work under pressure
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