Application Support Specialist

We’re here for the first step, the next step, and the big step.You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are. We are looking for an Application Support Specialist to support the day to day running of the Fulfilment Technology stack from an App Specialist angle.Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!You will be accountable for:Implementation and maintenance of application monitoring primarily utilising CloudWatch and SentryTriage, manage, and resolve queued application support cases and other incidents via ticket-based helpdeskEnsuring all documentation relating to Application processes and functionality is in place and updated alongside technical developmentMaintaining an uptime on all system endpoints to a region of 99.9%Accurately prioritise and categorise requests or incidents alongside the priority levels set by the business.Escalation of unresolved issues to the relevant SMEProactively monitor inbound and outbound data to prevent and reduce incidents.Cross-skilling with other members of the Technology team assist in other areas of the platform lifecycleProviding both frequent and ad-hoc reporting to business members as required utilising MySQL and business intelligence toolingTo be successful in this role you will require the following…3+ years' experience in ITGeneral education of GCSE level A-C is requiredExperience in front line technical supportHands on experience with Cloud based infrastructure (AWS)Experience with monitoring tooling such as CloudWatch, Sentry, and App DynamicsHighly competent reading and writing SQL based queries, specifically MySQLKnowledge and hands on experience with at least 1 scripting programming languageSystem Analysis skills are a mustTechnically knowledgeable in software development conceptsUnderstanding of technology stack Front-end/Back-end/Cloud Proficiency in using Slack and TrelloPrevious experience within International Logistics would be advantageousWhy Work Here? We’re constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here’s some of what we currently offer: Flexible working; work from home, or in the office – whatever suits you. You can also choose your working pattern – if you’d like to work full-time, or part-time, just let us know! 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.Bonus Scheme; an annual bonus that can earn up to £2, if you really push the boundaries Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts from our clients We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from