Trainee Property Manager

Key details Location: Bath Street, Glasgow Department: Lettings Reports to:  Associate Director Hours per week: 37.5 hours About the role Due to the continued growth of our lettings portfolio, we are delighted to be recruiting a Trainee Property Manager to play a key role in the Letting and Management team's future. The main aim of the Glasgow Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. As the principal point of contact for your landlords and tenants, you will be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team delivers a best-in-class experience you also support Rettie in achieving a market-leading position.  As Trainee Property Manager you will manage all aspects of the lettings and management process across your portfolio of properties and will be responsible for maximising the fee income derived from them, also ensuring you maximise the value of your client's assets. You will work collaboratively with your colleagues and ensure that our processes are constantly being improved so that you can provide the best possible management service to your clients. Key responsibilities Driving Portfolio Performance - to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth. Ensuring 100% compliance with regulatory standards Minimising void periods Increasing rents mid-tenancy in line with lease terms Minimising arrears Promoting investment and upgrading works Effective management throughout tenancy Managing Administration - Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including: Full compliance management of all safety testing and the installation and maintenance of detection equipment Detailed client information collection and due diligence including money laundering verification Accurate and detailed property marketing accompanied by a high standard of marketing images Effective management/overseeing of all tenant referencing/move-in processes Detailed and objective client reporting following regular property inspections Efficient and diligent processing of maintenance requests and contractor invoices Overseeing administration of HMO licensing issues including applications and renewals in the portfolio Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits, and ownership changes Overseeing administration of utility notifications and the accurate processing of void period costs Key requirements Essential Full clean driving license Experience working in a lettings environment Proficient in the use of IT systems including MS Word, Excel, and Outlook Experienced in the management of client relationships Experience of conflict resolution and negotiation Desirable ​ MARLA Detailed knowledge of the PRS Detailed knowledge of the PRT legislation Detailed knowledge of the Glasgow lettings market Previous management of a residential property portfolio under a portfolio management structure Use of REAPIT or experience using property software The ability to analyse the performance of residential assets and produce investment appraisals Competencies Customer focused Teamwork Effective communicator Effective under pressure Organisational ability Relationship building Strategic About us When you join Rettie you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.