Support Worker

Job profile :

• The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
• Job details : Job details :

Job reference

• REQ004602
• Date posted
• 24/03/2023
• Application closing date
• 24/04/2023
• Location
• Southwark
• Salary
• £24,856 per annum
• Package
• 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
• Contractual hours
• 40
• Basis
• Full time
• Job category/type
• Full Time, Permanent
• Support Worker :

Job description

• We’re looking for four kind, compassionate and resilient Support Workers to join our Mental Health service in Southwark. No personal care is required, just the right values.
• £24,856 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel _
• like you’re making a difference? You’ll feel at home here._ Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
• Southwark Bridge Road is a 24 hour supported accommodation-based housing project consisting of 28 units, providing support to 28 vulnerable adults with enduring mental health needs which may be compounded by complex needs including substance misuse and/or forensic histories. Staff support customers to develop daily living skills to prepare them towards a more independent future. The service works in partnership with the Local Council, NHS and SLaM team to provide holistic support to customers. This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

What you’ll do :

Enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence and better quality of life within the community by providing a flexible and individually tailored support package. Support workers provide emotional and practical support to customers with Mental Health and complex support needs, including substance misuse, in a high support hostel.

• Includes sleep ins (concierge on shift).

• Sleep in shift: 14:00 - 22:00/ sleep/ 8:00 - 16:00. Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager

• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.

• Develop and maintain links with all key agencies and service providers in the local community.

• Empower customers to ensure they receive the service and benefits they are entitled to

• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

• Adhere to Look Ahead’s Policies and Procedures

• Engage in learning and development activity to increase knowledge and skills

• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

About you :

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer-focused
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviours

What you’ll bring : Essential :

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable :

• Experience working in mental health

About us :

Look Ahead is a dynamic, leading, not-for-profit care and support