Helpdesk Coordinator - 12month Ftc

So, you’re looking for a new jobHow about an exciting role working on a military estate in support of our Army customers? You’ll get to work independently assisting with scheduling needs of maintenance teams across the business. Join a great team at AspireDefence Services

As a Helpdesk Coordinator, you’ll be responsible for delivering a high level of Customer Service to both internal departments and external customers, ensuring all jobs raised by the Help Desk are actioned accordingly and within timescales, scheduling workfor the Maintenance teams and Liaising with Sub Contractors, Customers and Engineers.

This means you’ll need to stay focused on tasks and be able to think of the solutions before others even see the problems. You’ll take responsibility for assigning reactive and pre-planned maintenance requests to the appropriate engineer. Liaising with theHelp Desk, you will act as a focal point for all job enquiries and ensure that all enquiries taken are dealt with in an efficient and competent manner

You’ll have to proactively monitor the engineers’ job schedules ensuring all works are allocated correctly and rapidly responding to changing requirements, using negotiating skills to obtain additional manpower as and when required, to ensure full operationalcover is maintained.

You’ll work independently, but you’re never fully alone and will always have regular team meetings with a Support Manager who will provide you with everything you need to be great at your job. And you’ll always get continued training to help further developyour skills, so that when you’re ready to move your career to the next level, you’ll be prepared.

But first, meet the team

With a 35-year contract, making soldiers’ lives better is at the heart of everything we do at Aspire Defence Services.

Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That’s our mission; to deliver a modern, fully serviced, flexible working environment for soldiers.

And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we'reproud of the work we do.

We’re all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance.

In addition to being part of our team, you’ll also get

25 days annual leave plus bank holidays, as well as the option to buy and sell holiday

Contributory Company Pension Plan matched up to 6%, plus individual life assurance

A shopping discounts scheme

Employee assistance and health and wellbeing check ins

Reward and recognition to celebrate outstanding achievements

Free on-site parking

Ready to join the team?

You must have GCSE level (or equivalent) Grade C in English Language and maths. And ECDL (or equivalent) Computer Qualification.

Salary : £24,500 per annum

Location: Tidworth

Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us