Income Officer

Torus is seeking an Income Officer to join the Income Services Team.

The purpose of the role is to deliver a high-quality Income Management Service to Torus customers.

To ensure that the organisation maximise its income and play a major role in ensuring the team achieves its income targets. Providing a professional, high quality income management service to all Torus customers by assisting customers to maximise their income, whilst taking prompt action when there is non-payment to protect Torus rental income streams

This is an important role in which you will : Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.

Managing the arrears process in compliance with Torus Policies and procedures.

Identify support needs of our customers, offering basic welfare advice/ guidance and making referrals to Tours Foundation or signposting to external agencies.

Ensure that appropriate legal action is taken to recover debt including, if required, representing Torus at court proceedings and evictions

Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.

Developing close working relationship with the Neighbourhood Team.

To be successful in this role you will have : Experience in income management or debt recovery/collection (preferably in a social housing environment)

Excellent customer service skills

A working knowledge of welfare benefits

To be a self-starter with a proactive approach and possess the ability to work without close supervision

To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

Be able to work well as part of a team

Have good ICT skills