Customer Service Advisor

The role of Customer Service Advisor will include: Delivering high quality and consistent service in relation to debt recovery and debt prevention Advising account balances and collecting payments in full Negotiating and creating affordable repayment arrangements Developing, building and maintaining relationships with customers Identifying any shortfalls in service delivery and acting effectively upon them Updating records in an accurate and timely manner Working in compliance with Sanctuary’s policies and procedures Achieving required individual and team targets set in line with KPI’s and SLA’s Skills and experiences: Excellent communication and listening skills including telephone and written Experience in a Contact Centre environment or similar environment but not essential The ability to show resilience, adaptability and negotiate for positive outcomes Excellent interpersonal and customer care skills SAP system experience Housing Management experience Basic experience using Microsoft packages including Word, Excel and Outlook Why work for us? Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package offering: 23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme £25,423 per annum (pro rata)