Customer Service Coordinator

  • Bedminster
  • People Solutions

Customer Service Coordinator : £10.77 - £10.77 per hour per hour

BS3

Temporary

Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal Opportunities employer and welcome applicants from all backgrounds.

What's in it for me?

For over 30 years our client has remained passionate about creating beautiful products.

They are constantly developing new products that set them apart from the competition. Always quick to respond and keep in step with new trends.

Their skilled and dedicated team of consultants, craftsmen, surveyors, fitters and customer service staff remain committed to providing their customers with a level of service that is second to none and they now need an enthusiastic Customer Service Co-ordinator to join their progressive team.

This is a temp ongoing position which could go permanent for the right person.

Hours of work: 9am -5pm Monday to Friday

Salary : £10.77ph

Day to Day Duties

The Customer Service Coordinator role requires you to:

  • Deal with incoming calls, speaking to customers to resolve any technical issues
  • Following a set of on screen instructions
  • Liaising with engineers and booking visits
  • Keep customers informed of order progress at all times, via verbal, electronic and written formats
  • Resolve any issues to ensure prompt manufacture and delivery, reporting of issues to the Customer Service Manager and Operations Manager

Essential Skills

You will need to be confident in dealing with customers, articulate on the telephone and an excellent communicator. You will be passionate about customer service and have:

  • Confidence in using in house computer systems to access and maintain computerised records
  • Able to prioritise workload in a busy environment.
  • Demonstrate outstanding problem solving skills.

Desirable Experience

Previous contact centre experience is desirable

What training is provided?

Full training is provided

Apply

Phone: 0117 9632772

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