Customer Service Advisor

HEAD OFFICE Customer Service Advisor

Customer Service Advisor

Haywards Heath Hospital | Permanent | Full Time | 37.5 hours per week

Up to £22,000 per annum, depending on experience

We have an exciting opportunity for a full time Customer Service Advisor to join our Sales and Marketing team at Nuffield Health Haywards Heath Hospital.

The Opportunity

As our customer service advisor, you will : To act as a patient advisor confidently guiding patients through every aspect of their patient journey from initial enquiry right through to patient discharge. Gaining an insight and knowledge into all hospital departments that have customer touch points to ensure the patient can be put at ease by clearly outlining expectations of the patient journey from beginning to end.

Be responsible for providing professional and caring support to the community as well as the hospital and wider Nuffield Health teams.

Support Medical Secretaries and Hospital Bookings Team to ensure that customer requirements and queries are dealt with effectively.

Create and increase business by providing a high-quality enquiry handling service, supplying potential customers with information about the services offered at Nuffield Health Haywards Heath Hospital and ensuring up to date communications are also delivered.

To arrange and host events working with a range of health care professionals to deliver high quality educational and community events to the general public both within the hospital and externally. Working, on occasion, during the evenings and weekends.

To regular monitor the Nuffield Health Haywards Heath web pages ensuring correct, up to date and relevant content is displayed at all times providing an informative and easy user experience designed to maximise enquiries.

To work with central teams to ensure that hospital product and service information is up-to-date and meets customer requirements in providing the information they need to support healthcare choice decisions.

Responsible for maintaining and updating sales leads via a CRM system and following each lead to close, focusing on maximising sales whilst delivering high quality customer service.

Take ownership of enquiries received into the hospital from various stakeholder groups including patients, consultants, GP’s and medical secretaries.

To maintain the necessary administrative systems and processes to support business development requirements.

To develop constructive relationships with both internal and external stakeholders.

To assist in the co-ordination and delivery of projects, supporting the achievement of business aims.

To assist in the promotion of the services of the hospital throughout the local community.

Assist in Nuffield Health’s marketing function. Setting up and hosting of promotional events to consumers and medical professionals, providing a digital media presence through popular social media channels and ensuring the Nuffield Health Haywards Heath web pages are up to date, user friendly and represent all the Hospitals services and functions accurately.

In addition, working within the Sales and Marketing team, may also be required to generate hospital literature, advertising materials and work with local PR agencies from time to time.

The Person

To succeed as a customer service advisor, you will : Preferred to have : 1-2 years relevant experience in a similar role

Customer Service and Sales experience

Educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent

Required to have : Good written and verbal communication skills

Good interpersonal skills and a good level of IT literacy

Good attention to detail

Confident and customer-focused communicator

Nuffield Health Haywards Heath Hospital

Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialities. With three theatres, comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.

The Benefits

We want you to be the best you can be. We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package. This includes free membership across all of our Fitness & Wellbeing clubs, along with free private healthcare. Not only this but we also offer a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Join Nuffield Health and create the future you want, today.

It starts with you.