Benefits Officer - Local Authority

My client, a southeast London local authority, seek an experienced Revenues and Benefits Officer to start an ongoing temp booking asap.

Main Purpose of the job : The efficient processing of benefit claims and enquiries to a satisfactory conclusion at the first point of contact.

_ __

Summary of Responsibilities and Personal Duties :

• Ensure benefit claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary housing payments.
• Deal with enquiries promptly in writing, by telephone call or on-line.
• Provide effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness.
• Maintain spreadsheets and databases and prepare statistics as required
• Ensure overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures.
• Respond to enquiries from all external bodies including Lewisham Homes, DWP, Housing Needs and Housing Associations.

£19.87 PAYE / £24.52 Ltd per hour

Immediate start

Ongoing temp booking

Hybrid working

35 hours per week Mon to Fri