Catering assistant - Brandon Marsh

Job AdvertIntroductionWWT is embarking on an ambitious new ten-year strategy. By 2030 we want to have put wildlife into recovery by creating more space for nature with more people on nature’s side. In order to deliver our ambitions for nature and people, we need to engage at least 1in4 people and inspire them to act for nature. Our Visitor Centres, including our cafes, are key touch points for public engagement and will be an important mechanism for delivering our ambition of more people on nature’s side. Warwickshire Wildlife Trust are looking for Catering Assistants to support the very successful Brandon Marsh Visitors Centre. They will be responsible for serving and preparing food and drinks to customers of the Centre and greeting them with a professional and friendly service. If you have a passion for delivering excellent customer service and ensuring guests and visitors have the best possible experience, then we would love to hear from you.Ed GreenChief ExecutiveWarwickshire Wildlife TrustCatering assistant Job DescriptionAccountable to: Brandon Marsh Catering ManagerLocation:Brandon Marsh Nature Centre, Coventry. Salary: £12 per hourLiaison with: Brandon Marsh team, Brandon Marsh Catering Manager, Visitor Centre Team, colleagues at Warwickshire Wildlife Trust, volunteers and the general public. HoursZero hour contract.(Flexibility needed to cover rota) Summer opening hours 10:00 to 16:30Winter opening hours 10:00 to 16:00Job purposeTo work as part of the catering team, to ensure a clean, comfortable and welcoming environment for visitors to the café at the Parkridge Centre, Brueton Park, Solihull.Key Responsibilities:Catering assistantServe customers using the till and adhering to procedures to ensure correct entry of items and accurate financial recording.Prepare food and drinks for customers in line with the Catering Management System guidelines and Food hygiene regulations.Maintain accurate records in relation to food storage and preparation in line with the Catering Management System.Participate in the cleaning rota to ensure the catering area is maintained to the required standards of the Catering Management System.Ensure that the tables, chairs, bins and general environment of the cafe and surrounding area is kept clean and tidy. Help to clean items (by hand or by dishwasher) so that there is adequate equipment available to serve customers. Carry out facility checks as required.Be an active part of the Warwickshire Wildlife engagement team. Be able to speak to customers about Warwickshire Wildlife Trust, the nature reserve and membership which is communicated through your personal passion for wildlife.To undertake other duties as requested by the Catering Manger and Catering Supervisor.2. General ResponsibilitiesPromote the work, mission and vision of the Trust at all appropriate timesEnsure a high level of customer service in all dealings with the public.Use every opportunity commensurate with other duties to contribute to the Trust’s membership recruitment, fundraising and engagement of people.Ensure continuous development of skills and knowledge required for the post, undergoing training and performance review as required by the Trust.Work within all the policies and procedures of the Trust, ensuring own compliance with the Trust’s health and safety policies and procedures and that of any resources for whom you are responsible.Work at all times within the Warwickshire Wildlife Trust’s Equal Opportunities Policy and to promote equal opportunities.Comply with all legal and contractual obligations concerning the responsibilities of your post, with particular attention to the Catering Management System procedures.Carry out any other reasonable duties commensurate with the level of responsibility of the post, as requested by your line manager, Centre Manager or the Chief Executive.Be available to work out of hours with regular weekend, evening and bank holiday working a requirement of the role. Personal Specification Experience EssentialDesirableFood preparation in a busy catering environment üAbility to deliver high standards of customer serviceüUse EPOS till systemsüüWilling to work as part of a team and supporting colleagues in their day to day work.üWorking in a public facing environment üKnowledgeEssentialDesirableKnowledge of appropriate legislation and Health and SafetyüTill/EPOS systems and general retailingüSkillsEssentialDesirableDesire to show excellent customer serviceüAn enthusiasm for engaging with people üA range of communication skills suitable for many different types of audiencesüA talent for thinking flexibly and creativelyüStrong communication skills üAbility to sell our “product” to new audiencesüPersonal QualitiesEssentialDesirableEngaging representative for the TrustüExcellent interpersonal skillsüEnjoyment of dealing with people and the ability to build rapport with customers quicklyüSound judgment with a calm, confident, mature and pragmatic approachüDetermination to succeedüWillingness to be flexible over days and hours of work.ü