Hospice at Home Team Leader

As our Hospice at Home Team Leader you will take the lead and play a critical role in providing holistic, family-centered care to adults with life-limiting and life-threatening conditions. Providing exceptional palliative care and contributing to making a meaningful difference in the lives of those we care for and their families. You will have the natural ability to nurture and bring out the best in people and be adept at anticipating and resolving conflict quickly and effectively. Providing a professional and managerial leadership to a wonderful team you will support team members, acting as their mentor and coach. In this role you will assess, plan, implement and evaluate holistic family-centered care plans. Your excellent communication skills will support you in building your credibility quickly with patients, their families, your colleagues and the broader multi-disciplinary teams and external agencies. As a Hospice and Home Team Leader you will manage and prioritise your own workload, ensuring continuity of service and crisis intervention. The role will mainly be based at Longfield with the Hospice at Home team, working 9am to 5pm. With occasional on-call and supporting the team with patient visits will mean you continue to gain hands on experience. Job purpose To lead the Hospice at Home team service for the delivery of care in the patient’s home in the last weeks and months of life. Working with statutory and voluntary agencies and other specialist and supportive palliative care professionals you will be responsible for the delivery of high quality, person centred care at end of life, that responds rapidly to patient’s needs. Main duties and responsibilities - To manage the day to day operational work of the Hospice at Home service, including line management of Specialist Nurses and Care Service Administrators. - To maintain a service that is equitable, responsive, professional and of high quality for patients and carers, through the provision of excellent clinical management and leadership. - To support staff to ensure develop skills and knowledge to undertake role. Monitor compliance against mandatory training profiles. - To ensure good communication with District Nursing Teams, Clinical Nurse Specialists, Specialist Palliative Care Team, NHS Continuing Health Care Team, other countywide Hospice at Home Services, Hospices and other palliative care professionals at county, regional and national level. - To ensure that systems and structures are in place to support good communication between Hospice staff and volunteers, patients and families, care providers, GPs, generalist and specialist health and social care staff. - To promote a positive, supportive working environment/culture with emphasis on teamwork, partnership and cooperation that embodies the organisation’s values: compassionate, holistic, responsive, collaborative and transformative. - To plan the recruitment, induction and performance monitoring of staff. To ensure regular review of staff performance including annual appraisals. To provide mentorship, supervision and support to newly appointed staff and ensure completion of mandatory training and competency frameworks - To maintain a service that is available to patients who have life limiting illness and is provided in partnership with GPs and community nurses. - There may be an occasional element of unsocial hours working weekends and evenings, on call, to ensure service cover and provide management support for staff working out of hours. - To maintain close liaison and promote joint working with other relevant agencies. - To attend internal and external meetings and to keep abreast of external developments, changes and indicate the implications of these to the Director of Care. - To ensure systems and processes are in place to monitor standards and provide appropriate assurances and to undertake the information governance role of Information Asset Owner (IAO) for Longfield. - To take an active role to ensure that Hospice at Home is a delivered and developed in line with Hospice strategy and that is sustainable - To ensure that the collection of clinical data and recording of patient information (using SystmOne) is maintained in a safe, secure, accurate, complete and detailed record in respect of each person using the service. - To ensure the Hospice at Home Service is run according to the CQC hospice specific standards. - To monitor and ensure staff compliance with core skills (mandatory) training role requirements, ensuring that staff have relevant skills and competencies to undertake their roles - To ensure clinical practice is evidenced based and reflective of leading edge research, policy and standards. - To monitor the care quality of the service, by using audit, observational visits and oversight of the Health Care Assistants. - To contribute to the governance and safety agenda, by monitoring and evidencing compliance with the national minimum standards, monitoring r