Rental Administrator

About Us

As the UK’s leading developer and manager of retirement communities, we have more than 40 years experience of providing high-quality homes to exacting specifications. We’ve created over 58,000 age-exclusive retirement properties - apartments, bungalows,coach houses, and cottages - in more than 1,300 developments across the UK.

At McCarthy Stone, we believe that retirement living involves much more than simply deciding to move into a new home that’s better suited to our customers’ needs. It’s also an opportunity for them to embrace a new way of life, to have the freedom to livea lifestyle with more choices and more time to do the things they enjoy.

Administrative support for the rental team, enabling them to deliver their targets and strategic goals of coordinating and managing units across multiple sites within the UK whilst assisting to maintain a compliant corporate portfolio of properties for McCarthyStones investors.

About the role :

• Contribute to the smooth running of the department ensuring sound administration of a portfolio of rental units across the multiple sites within the UK.
• Providing administrative support to a busy team in addition to maintaining a professional working relationship with our Estate Management teams to ensure that the rental portfolio is inspected in line with the Landlords requirements.
• Responding quickly to maintenance issues ensuring full portfolio compliance at all time as and when required.
• Supporting the team where required to coordinate and administrate Tenancies from pre-tenancy stage, through to commencement ensuring all let’s proceed to move-in swiftly, smoothly and compliantly.
• Auditing and processing of referencing for compliance purposes
• Dealing promptly and courteously with a wide variety of rental communications from third parties and colleagues which will involve a high number of incoming calls. General day to day administrative tasks as requested by the Rental Portfolio Manager

About you

• Excellent written and verbal communication skills with proven ability to manage and prioritise a varied workload in an efficient and co-operative manner. Demonstrate an ability to learn new skills quickly as well as the ability to adapt to changing housinglaw legislation and circumstances at pace.
• Educated to at least GCSE standard or equivalent essential
• Experience in Lettings and Portfolio Management
• Ability to communicate effectively with people at all levels
• Customer & Colleague focused, Empathetic, patient and understanding
• Ability to deliver under pressure and be confident when dealing with customers and third parties.
• Excellent organisational and time management skills and ability to work within an evolving environment.
• Ability to multitask effectively and work well in a team whilst delivering accuracy and attention to detail.
• Knowledge and experience of Microsoft Office.
• Professional, confident and personable.