Assistant Box Office Manager

Job Summary:Venue: O2 Institute BirminghamCompany: Academy Music GroupLocation: BirminghamReports to: General ManagerWorking hours: Full-timeContract type: Fixed term contract, expected duration until Jan 2025RoleThe Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.Our teamO2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.About youExperience in a box office environment within the live entertainment industryKnowledge in using digital ticketing platformsProven track record in customer serviceProficient in Microsoft Office packagesGood communication and diplomacy skillsWhat we needClient and customer service experienceEnthusiasm for the live events industryFlexibility to work irregular hours (weekends/evenings/public holidays)Willingness to build positive working relationshipsA proactive organiser with clear attention to detailWhat you’ll be doingSupport an efficient and smooth box office serviceDaily liaison with Ticketmaster, ticket agencies and promoter ticketing departmentsHigh quality customer serviceMaintain first-rate relationships with clients, partners and audiencesEnsure accurate and timely sales of all ticketed eventsMonitor ticket allocations to maximise sales through TicketmasterMake sure all paperwork and reporting is completed and professionally retainedSupervise casual box office employees as requiredProactively administer all accessible ticketing requirements and communicationsFinancial reporting and administrationReconciliation and cash managementMaintain ticket stock and Ticketmaster equipmentSupport the Company’s charitable and guest ticketing servicesTroubleshoot and report technical issuesWork collaboratively with the venue team, partners and Company head officePublicly represent the venue and Company in a professional mannerEqual opportunitiesWe are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.Reality checkWhile this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.Our companyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. #AMG #LI-SL1