Customer Service Advisor

FULLY WORKING FROM HOME ONCE YOU’VE BEEN SIGNED OFF TRAINING

Training will be office based, for 2-weeks - YOU MUST BE ABLE COMMITT TO THE TRAINING.

The perfect role for someone looking to make a difference! This isn’t just another customer service job - this is a role where you truly impact the lives of your customer and make a difference to people’s wellbeing.

Role : Relationship Manager OR Payments Relationship Manager

Location : Trafford Park, Manchester

Type : Part-Time/Permanent

Pro Rata Salary : £8,500 - £13,500

Hours : Monday-Friday - VARIOUS HOURS - anywhere from 16-20 hours per week, mainly ‘school-time’ and evenings

• Do you want a role that isn’t just a job? _
• Do you have experience in a phone-based customer service advisor role? _
• Are you an empathetic and compassionate person? _

Reed are proud to again be working exclusively with company who’s mission is to improve the lives of those who find themselves in difficulty with managing their debt. This is a company where the customer is always at the heart of everything they do - theyare dedicated to providing practical and professional help in every aspect of managing finances with a wide range of different debt solutions.

We are looking for people who have got experience in working in a telephone based environment and who are genuinely interested in building a career within a large and established financial services organisation.

Due to continued success and dedication to their customers, my client is looking to recruit for a number of roles across their Customer Relations Team and Customer Payment Team.

Relationship Manager

• Supporting existing customers on a debt solution package
• Ensure all support and advice on the debt solution is consistent with regulations, responding promptly to queries and signposting any complaints as necessary
• Where customer vulnerability has been identified ensure that the relevant support teams are notified
• Ensure all regulatory requirements of the debt solution are adhered to, referring to the customer’s proposal and modification to their solution

Payments Relationship Manager

• Contacting existing customers to ensure the affordability of their arrangement and ensure that sustainable payment arrangements are in place in line with their debt solution
• Contacting customers who are in arrears with their payment plan to arrange a suitable catch-up arrangement
• Supporting customers with general queries
• Setting up direct debits and taking debit card payments

Both roles involve speaking and supporting existing customers and ensuring the ongoing customer service is the best quality, in-line with the wider company ethos.

Company Benefits

• Free onsite parking
• Subsidised onsite Café with a Costa Coffee shop!
• On site gym
• Enhanced pension
• Living Wage Company
• Charity volunteer days
• Causal dress code
• Childcare vouchers
• 25 days holidays + bank holidays
• Buy/sell holiday entitlements
• Birthday day off!
• New Arrival Gifts (Maternity leaver’s)

Interviews are conducted as assessment days on site in Trafford Park, Manchester from 10:00-14:00. The first assessment day is Thursday 19th May