Customer Account Coordinator

Role: Customer Account Coordinator

Industry: Manufacturing/Engineering

Location: Reading

Remuneration: Competitive Salary + Benefits Overview - Customer Account Coordinator

My client, a bespoke manufacturer, are currently recruiting for a Customer Account Coordinator to join their team in Reading. The successful Customer Account Coordinator will play a leading role in managing and harnessing customer relationships. In doingso the individual will take responsibility for running all internal communication and customer service activities for the accounts/territories assigned to the individual, including order processing, export control, contract administration and all project pricingtasks.

Key Responsibilities - Customer Account Coordinator

• Maintenance of close working relationships both internally and externally
• Own the RFQ/pricing process ensuring that all customer quotations and tenders are costed, approved and submitted accurately and in a timely manor
• Ensure that all marketing and sales leads are captured, managed and actioned through the CRM tool
• Screening of customers (new and existing) to ensure legitimate and legal trading
• Own and lead the processes of contract/order review and contract/order administration
• Act as a single point of contact for any emergency customer situations working with relevant internals functions to ensure a timely and accurate resolution
• Clearly identify, define, communicate and assume complete responsibility for key customer the deliverables.
• Handle aftersales queries, customer complaints, logging returns and repairs. Sending evaluation reports following product surveys and repairs.
• Assume responsibility to continuously drive and improve performance of the KPI’s for which the role has responsibility

Qualifications and experience - Customer Account Coordinator

• GCSE level Math’s and English or foreign equivalent
• Fluent English speaker, other European languages desirable
• Proven specific capabilities in: outstanding communication and interpersonal skills; analytical and problem solving skills
• Proven ability to understand and work with complex organisation’s in a matrix environment to achieve results
• Experience of working and influencing colleagues, customers and business people to execute effectively on customer deliverables
• A sound understanding of project costing and pricing
• Proven experience of working with UK and USA Export Control requirements and procedures would be advantageous

What's on offer - Customer Account Coordinator

The successful Customer Account Coordinator will be remunerated with a competitive salary plus comprehensive benefit package including 33 days annual leave, life assurance, company pension plud further benefits.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.