2nd Line IT Support Engineer

  • Tunbridge Wells
  • Vertex It Solutions

Our ever expanding client in Kent are actively recruiting for 2nd line Support Engineers to join their successful support team. It is an exciting opportunity to join the company at this time of growth where you can excel within the organisation.

As a Second Line IT Support Engineer, you will:

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
  • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

  • Windows Server 2003-2019
  • Windows Desktop XP-10
  • Hosted Desktop and Cloud computing
  • Terminal server farm setups
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
  • Strong networking capabilities (DNS, routing, switching etc)
  • VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE

  • Exposure to Cisco/Draytek firewalls
  • Apple products and support
  • Group Policy administration
  • Cabling survey and installations
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCP’s, CompTIA, Apple)
Apply now

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