Fraud Investigator

Are you an experienced Fraud Investigator looking for a new challenge? Have you worked within a regulated environment or contact centre before?

Why not think about joining Argos Financial Services?

We are looking for experienced Fraud Investigators to come and join our team, who will detect, prevent, investigate, and create awareness of fraud and suspected fraud arising within Argos Financial Services.

Argos Financial Services are part of Sainsbury’s Bank, part of the wider Sainsbury’s group. We’re an exciting and growing organisation and as our customers seek more innovative services and technology, being part of one of the UK’s most trusted brands brings our colleagues exciting opportunities to fulfil their potential.

We have a number of permanent opportunities, working 35 hours per week between the operation hours of 8am - 6pm Monday to Friday, and 9am - 5pm on Saturday.

What you need to do - Assess each case referred to ensure mínimal inconvenience to the customer and prevent monetary and reputational loss to the Company.

• Liaise and feedback at all levels internally and externally to ensure that processes are adhered to and enhanced where necessary.
• Improve, enhance, and challenge existing processes and procedures and add value to Argos Financial Services.
• Provide regular guidance, support, and advice to Contact Centre Team Managers.
• Operate and comply within the rules of CIFAS.
• Train, support and guide Fraud Support Advisors and Underwriters and all other areas of the business, as required.
• To prepare witness statements (or similar) to support investigations by the Police, the National Crime Agency, other government departments and other law enforcement bodies which may or may not relate to fraud

What you need to know and show

• A background in financial services and working in a high-pressured environment
• Knowledge of ICA
• Excellent communication and interpersonal skills
• A detailed understanding of Credit Reference Agencies
• Proficient in Mircosoft products (Outlook, Teams, Work, PowerPoint, Excel)
• Experience conducting investigations in Fraud or similar role (Audit, Compliance, Finance)
• Ability to adapt quickly and effectively between tasks
• A thorough understanding of CIFAS and Hunter and their regulatory requirements
• Problem solving, Strong written and analytical skills and excellent attention to detail with the ability articulate complex messages clearly
• Logical, proactive, confident approach to new challenges and procedures with the ability to articulate complex messages simply and assertively
• Knowledge of GDPR and AML

The benefits

We know that life is bigger than just your job, so here are some lovely benefits we offer on top of your salary and pension plan:

• 25 days paid holiday per year
• Discounts on your weekly shop, as well as the not-so-weekly stuff. Buying a laptop or sofa? Enjoy your employee discount in Sainsbury’s, Argos and Habitat
• Love It Scheme - providing colleagues with a range of extra benefits where you can save money on everyday purchases from hundreds of retailers
• A wide range of development opportunities, such as apprenticeships, qualifications and career progression
• All of our Contact Centres offer free parking and also have an onsite restaurant that serves hot and cold food
• People here also love the career opportunities offered as part of the wider Sainsbury’s Argos Group, so you’ll get a chance to build a career here

A little about us & our culture

At Argos, technology is not just what we do best — it’s also where we see our future growth. That’s why we need innovators like you to join the team and drive the next phase of our evolution as one of the nation’s favourite retailers. We’re a friendly bunch with one simple yet powerful vision: making our customers’ financial lives easier. And we can’t wait to meet you.

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