Customer Care Coordinator

  • Derby
  • Macildowie Recruitment And Retention

Customer Care Coordinator Derby (Hybrid) Up To £21,000.00 (OTE £26,000.00) Full-Time, Permanent Macildowie are pleased to be working with a leading services business within the Derby area. Our client is actively looking for their next addition to join the wider sales team as a Customer Care Coordinator . This is a permanent position offering Hybrid work (3 days office, 2 days from home). The working hours are Monday to Friday, 9:00am to 5:30pm with the occasional requirement for weekend hours also.

Role & Responsibilities :

  • Provide effective communication with all clients, whilst maintaining a high-level of product knowledge.
  • Ensure all client information is kept confidentially and secure in line with GDPR.
  • Continuously identify new business opportunities and share effectively with the internal teams.
  • Ad-hoc administrative duties as required by the wider team.
  • Maintain contact spreadsheets and produce monthly reports on activity.
  • Exceptional communication skills, both written and verbal.
  • Advanced Microsoft Excel knowledge.
  • Positive "can-do" attitude.
  • Polite, professional and confident telephone manners.
  • Strong experience within a Customer Service/Facing based role.

Perks & Package :

  • Competitive market salary.
  • Flexible hybrid working.
  • Team social events, including Summer and Christmas celebrations.
  • Generous pension scheme.
  • Fantastic holiday allowance, which increases with each year of service.
  • Enhanced parental leave.