Customer Service Advisor

Job Title: Customer Service Advisor Location: Redditch Salary: £24,000 Per Annum Hours: Monday to Friday 9am-5pm working 37.5hrs An excellent opportunity has arisen to work for a UK market leader based in their Redditch office. Our client is a family run organisation that was founded 30 years ago and offers customers full support every step of the way and also provides solutions that are tailor-made to meet customer needs. They are looking for an experienced Customer Service Advisor to join their busy and fast paced team on a permanent basis. What's in it for you? • 22 days holiday plus bank holidays • Standard pension auto enrolment • Additional day off for your birthday Day to day duties will include the following: • Make daily outbound calls to ensure co-ordination with customers and installers • Receive phone calls from customers answering any general enquiries and complaints • Liaise with Project Managers • Log service calls and issues • Ensure works are completed to customers satisfactions before signing jobs off • Monitor and track status of all installs been allocated • Execute all elements of the installation process to provide extraordinary customer experience • Be the point of contact to follow-up any issues arising during installations • Undertake the collection of monies from customers related to installations • Support to ensure any outstanding works are completed within a reasonable time-period • Check and submit invoice paperwork to ensure on-time payments are made • Support in the complaints process (where applicable) to ensure complaints are closed down quickly As an individual you will be need the following skills and experience: • Excellent communication skills and customer awareness with the ability to respond with a caring & empathetic approach • Able to work under pressure and meet deadlines & targets • Experience of Microsoft packages and Outlook • Previous experience of dealing with customer complaints desirable • Debt collection experience desirable • Previous experience working within an engineering or installations industry desirable