Field Service IT Technician

  • Horley
  • Devfinders
Prepare to embark on an extraordinary career journey by joining an esteemed International High-Tech organization. Our client, a respected Managed Service Provider (MSP), caters to the technological needs of industry-leading companies. They seek a highly driven and technically proficient Field Engineer / Onsite Engineer to reinforce their exceptional team. This is a transformative opportunity for an enthusiastic individual seeking a fast-paced, high-performance work environment conducive to professional growth. As a Field Engineer / Onsite Engineer, you will play a pivotal role in delivering exceptional technical assistance and support to their valued clients.What’s in it for you - Salary: £40,000 - £50,000 per year depending on experience 40 days paid holiday annually Partnership scheme where you will receive a share in the profit of the business. Business card for business travel Duties will include but are not limited to -Be the initial point of contact for our customers. Manage incoming requests incidents/requests from the help desk. Provide customers with timely updates to their cases in line with Service Level Agreements. Escalate high priority issues to Line Management. Complete regular tasks in line with Service Desk procedures. Review daily priorities and take appropriate action to ensure results are achieved. Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level. Installing, testing, maintaining and repairing hardware and software.  Documenting processes and logging tickets for open work.Mandatory Skills - At least 5 years’ experience in a similar role in:Configure and implement cyber essentials and GDPR security standards (mandatory)Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)Ability to pro-actively support and collaborate with service providers.Follow industry best practices processes.Windows server 2016, 2019, 2022 (Group Policies, Security Policies, etc)Azure administration and implementationsGood understanding and knowledge of Windows 10, Windows 11 and MacFamiliar with different client builds/imaging.Strong customer support, written and verbal communication, and being a team player.Ability to problem solve independently.