Employment Adviser - Chelmsford

Are you passionate about making a difference and helping others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Consider the role of an Employment Adviser at Reed in Partnership ! We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employersand providing youth services. What the job is about Employment Advisers are the front line of Reed in Partnership. The main purpose of the role is to support unemployed jobseekers (our participants) with finding and sustaining employment, engage with employers and make local communities aware of the benefitsof our service. Our participants are the lifeblood of our business, and providing them with an excellent service is at the very core of the Employment Adviser role. Your day-to-day responsibilities will include :

• Meeting with jobseekers, identifying any challenges and barriers with finding employment
• Booking jobseekers to any relevant training courses including customer service, security, hospitality, personal development, IT literacy and many others
• Liaising with employers to identify any employment opportunities for the jobseekers
• Outreach work - promoting Reed in Partnership within the local community

Key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of working What’s in it for you? Alongside a generous base salary and great flexibility with your working schedule, we offer training, development and progression opportunities. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. Required skills and experience :

• Able to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities
• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a performance target driven environment
• Willingness to travel locally (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level2 in a Literacy Assessment conducted at interview stage.

Desirable Personal Attributes :

• Experience of exposure to various customer groups.
• Previous experience of a working in a similar role in Welfare to Work or publicly funded services
• Any relevant advisory and/or training qualification e.g. Award in Education & Training (formally PTLLs Level 3), NVQ Advice & Guidance or equivalent.

**Disability Confident Commitment