Apprentice Business Administration (Ft)

Position Overview :

• This is a fantastic opportunity for an individual to start their career in the medical support sector.
• You will be joining a market-leading organization, providing administrative support and services to a team of professionals.
• The Case Worker is responsible for administering patient’s cases which have been requested via MedCo.

The role is exciting and multifaceted with duties including but not limited to :

• Booking and rearranging medical appointments as required
• Chasing of medical reports as required
• Ensuring service level agreements are complied with
• Recruiting of specialist experts if necessary
• Provide a high level of customer care and service to all patients
• Ensuring all tasks are processed in accordance with procedures and notes are added to every case history
• Carry out all duties in compliance with Data Protection laws
• Reporting any breach of data to your Manager for escalation to the Caldicott Guardian
• This role is office based. Incoming work will be distributed via company systems by your manager. Ensuring that all incoming work is dealt with within the required timescales

Skills and Competencies :

• Interpersonal skills - ability to build successful, mutually beneficial business relationships.
• Understanding of company software Planning, organization and time management skills Knowledge of key policies Punctuality and attendance

Values and Attributes :

• Working together for patients.
• Respect and dignity.
• Commitment to quality of care.
• Compassion Improving lives.
• Everyone counts

Qualifications :

• Full training will be provided in your probation period, followed by annually refresher training

Technical knowledge / experience

• Understanding of company procedures, policies and system to support effective auditory control and regulatory compliance