DV Cleared 2nd Line Support Technician

  • Bristol
  • Hays Specialist Recruitment
Your new company A high profile organisation based in THE HAPPIEST City in the UK. They have undergone major digital change and transformation projects and are now in need of a seasoned, confident, reliable 2nd Line Support Technician to join their established infrastructure teams. PLEASE NOTE: DV Clearance is required for this role. Your new role You will play a key role as part of the technical infrastructure services team working collaboratively to drive the business forward. You shall partake in hardware installation, testing and troubleshooting activities across the estate. You will provide 2nd line support to handle tickets escalated from the service desk against defined SLA/'s and exceeding expected standards. Furthermore, you will need strong implementation/working knowledge of Microsoft Office with some autonomy in maintaining the health of the O platform and troubleshooting complex issues. PLEASE NOTE: DV Clearance is required for this role. What you/'ll need to succeed Experiencewith Windows Server managementFamiliaritywith SAM tools and licence compliance managementGoodunderstanding of ITIL practicesStrongtroubleshooting, communication, and documentation skillsPLEASE NOTE: DV Clearance is required for this role. What you/'ll get in return A rewarding contract with a competitive daily rate (OUTSIDE OR IR35) and a strong chance of extension following the initial contract term. You will have the ability to work within a major change and digital transformation environment. What you need to do now If you/'re interested in this role, click /'apply now/' to forward an up-to-date copy of your CV, or call us now.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.