Customer Service Manager

About the roleWe have an excellent opportunity available for a motivated and driven Customer Service Manager to join our team at Mercedes-Benz of West London.As a Sytner Customer Service Manager, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.You will also have the ability to give the best advice on our products and services to our customers.This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. About youWe're looking for an individual with strong experience of being a service advisor, with excellent organisational and administrative skills along with good attention to detail. You will be delivering high levels of customer satisfaction in a very busy and demanding environment.Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – days inc. bank holidaysIndustry-leading Maternity, Paternity and Adoption PayCareer DevelopmentRecognition of Long Service every yearsDiscounted Car SchemesHigh Street DiscountsDiscounted Gym membershipsCycle to work schemeOne day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.