Customer Service / Administrator (Plymouth)

Community Advisor

Office-based role

Job Role

To be the first point of contact for Community Connections for the general public, external organisations and internal departments to screen and solve non-complex problems escalating complex issues where appropriate; to provide information, advice and guidance to citizens about the community connections service, sign posting to appropriate services, internal or external; and to work closely with Customer Services and other partners to ensure that the needs of citizens are identified prior to assessment.

Main Duties :

• Provide an excellent person centered approach when dealing with customers through a range of channels, focusing on the outcome the customer wishes to achieve, including regularly dealing with customers in stressful situations with arange of complex needs including Mental Health, Learning Disabilities or Drug and Alcohol issues
• Interview and carry out assessments of customer’s needs provid ing them with advice on the full range of support available to enable informed choices and decisions to be made, whilst managing custom er expectations and aspirations
• Monitor and update records to ensure customer’s records are accurate and up to date including any needs, outcomes or important in formation is clearly documented
• Handling invoices, purchase orders, credit notes, statutory means testing and and charging for notices and other roles as appropriate
• Undertake other duties appropriate

Job Types : Full-time, Temporary contract Contract length: 6 months

Salary : £11.81 per hour

Schedule:

• Monday to Friday

Work Location: In person