Office Manager with IT Support - Charity

**Operations & IT Support Manager Based in the Kingston Upon Thames area

Salary : £30,000 - £34,5000 per annum (pro rata) Full time (36 hours per week) or Part time (25 hours per week) role Hybrid role (4 days per week/ 1 remote) following qualifying period. Free parking!**

We are currently recruiting for an Operations & IT Support Manager for a not-for-profit organisation based in the New Malden area. The Operations & IT Support Manager provides support to the organisation’s services. The role manages administrative staffwho provide support to all service departments.

The role will work cooperatively with staff working in other back-office functions: CRM (Customer Relationship Management system

• Salesforce), HR & Finance, volunteer management, as well as all service departments and teams.

Key Responsibilities

• Effectively manages a team of administrative staff and volunteers, according to agreed personnel policies and procedures.
• Drives improvement in back-office services and support, harnessing digital resources and capability
• Develops operational support functions so they remain flexible, innovative and responsive and offer excellent customer services to internal and external customers.
• Manages all contractual operational agreements and relationships with outsourced functions including accounting, IT and HR services.
• Manages the administration team ensuring it operates to a high standard and uses resources, notably digital processes, and systems, efficiently and effectively.
• Acts as IT Administrator and back-up CRM support (training provided and with support of external consultants). Includes responsibility for global administration of Microsoft 365 cloud-based platform, computer hardware, and user support.
• Working with other members of the core management team, develops effective internal communication processes
• Develops the staff and volunteer team through joint and individual training and development programmes.
• Work with the HR Coordinator to develop and maintain induction and core training programmes for staff and volunteers.
• Manages and develops internal quality control systems.
• Working with the CRM lead, supports Service Managers in ensuring their service performance activity is collected, recorded and monitored.
• Oversees purchasing and procurement on behalf of the organisation (e.g. office supplies, cleaning contracts) ensuring value is achieved.
• Manages the frontline customer service functions ensuring that there is a strong and positive interface between the organisation and the community.
• Works collaboratively with Service Managers to ensure effective external communication processes are in place.
• Responsible for GDPR compliance, acting as Data Protection Officer.
• Responsible for Health & Safety (with support of external consultants), acts as Fire Officer.

Person Specification

• Previous Office Manager or Operations experience
• Line management / people management skills
• HR and H&S knowledge would be desirable.
• IT Savvy, competent with MS Office
• Previous Saleforce experience desirable
• Excellent organisation skills
• Excellent customer services skills
• Strong attention to detail
• Can do, positive and flexible approach - leads by example
• A background in the charity or not for profit sector could be useful but not essential

PLEASE NOTE AN ENHANCED DBS CHECK WILL BE REQUIRED FOR THIS ROLE.