Customer Service Assistant

Berry Recruitment Sutton are looking for enthusiastic individuals with a 'can do' attitude for a customer focused role for a Public Sector client based in Croydon. This is a part-time position Monday-Friday 4pm-8pm.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-month period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this " Great Place to Work" organisation would love to hear from you!

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as appropriate systems training will be provided
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence

Desirable, but not essential, experience in :

• Working in a customer-facing environment
• Working in a high-volume processing environment.

The role will require you to :

• Capture and digitise information as part of a process
• Act as a first point of contact for customers
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Manage challenging situations displaying professionalism at all times
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.