Work Scheduler

Work scheduler Up to £23,665 Tidworth Monday-Friday, 37.5 hours worked optional between 08:00 and 18:00 Permanent

Benefits :

• Free onsite parking

• Onsite gym

• Free tea and coffee and discounted food and drink available across all sites

• 25 days holiday + bank holidays and the opportunity to purchase or sell an extra 5 days

• Sick pay

• Option to opt in the company pension matched to a maximum of 6%

• Generous Life Assurance

• Emergency family leave

• Maternity, paternity, adoption and shared parental leave and time off for all related appointments

• Access to discounted days out, restaurants, shops and more!

• Flexibility to work from home up to 2 days a week My highly established Client is seeking an enthusiastic individual to assist with the coordination and scheduling for the business. The person will be responsible for delivering a high level of Customer Service to both internal departments and external customers, managing areas of responsibility, ensuring all jobs raised by the Helpdesk are actioned accordingly and within timescales. Aswell as, scheduling work for the Maintenance teams and liaising with Sub Contractors, Customers and Engineers. Main responsibilities will include:

• Recording of all works completed and update

• Reporting incidents to the Help Desk

• Proactively monitoring the Engineers job schedules, ensuring all works are allocated correctly

• Take responsibility for reactive maintenance requests and issue to appropriate engineer

• To enter requests correctly and raise Help Desk Jobs as and when required

• Liaise with Help Desk, acting as a focal point for all job enquiries. Ensuring that all enquiries taken are dealt with in an efficient and competent manner

• Liaise with external customers as required, to assist in the coordination of accessing and programming of works

• Following inspection of works by team to change works categories as appropriate & obtain required approvals

• Executing excellent service

• Following health & safety and compliance

• Carry out other duties as required

• Previous experience in an administration/coordination role

• Excellent written & verbal communication and customer service

• Problem solving, organisation and planning skills

• Computer literate

• Attention to detail