Customer Service Advisor

  • Doncaster
  • Next
Shift: We operate a 4 on 4 off rota, and your hours will be 21 hours per week*Weekdays 3pm-9pm and Weekends 8am-2pm (21 hours)Salary: Base pay is £11.62 per hour plus an additional £1 per hour for working weekends. On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%. There is a further enhanced pay increase opportunity for Customer Service Advisors achieving consistent targets to earn up to £11.99 per hour.Location: Onsite, based in Armthorpe, Doncaster Come and join the NEXT Online Team! Due to our continued and exciting growth we have a number of new opportunities!Benefits: Full training and exciting opportunities for further career progression Potential overtime to boost your salary 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Fantastic NEXT Sharesave scheme 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at NEXT Staff Shops Canteen with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking About the Role You will: Give exceptional customer service by truly listening to the customer and resolving their queries Treat every customer like it’s your first and only customer that day Navigate through various computer systems, liaise with other teams across NEXT if required Work to set Key Performance Indicators and Service Level Agreements. Engage with customers and colleagues, creating a people focused work culture. *During our peak trading periods you’ll also be required to work additional 6 hour shifts per week, for up to 20 weeks of the year. About You We provide 4 weeks of in-depth, part time paid training to ensure you know everything you need to know to resolve our customer enquiries. What Next? All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.