Customer Service Representative

Barista/Customer Service This could be just the place to start your career in retail. Your Starbucks store is an important part of the local community. You'll help your store partners make connections with the customers they see every day. You'll help fulfil the store's operations, provide customer satisfaction, product quality and work towards further development. Best of all, you'll help your team create a welcoming environment. Starbucks is consistently rated as a great place to work and the people here love what they do.

OCO is a key franchise partner for Starbucks and we pride ourselves on maintaining and enhancing the Starbucks brand. With a focus on quality you'll be joining the company at a pivotal time with opportunity to grow and develop your own career with us.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following :

• Displays a "customer comes first" attitude. :

• Follow all H&S protocol and operational procedure's to a high standard. :

• Receptive to ongoing coaching and feedback :

• Drives the implementation of company programs by meeting operational and organisational objectives. :

• Maintain regular and consistent attendance and punctuality. :

• Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays. :

• Available to work flexible hours that may include a total of 32 or more hours per week. :

• One or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions. Skills and Abilities

• Ability to manage store operations independently. :

• Ability to work effectively in a fast-paced environment. :

• Ability to manage multiple situations simultaneously. :

• Strong operational skills in a customer-service environment. :

• Strong problem-solving skills. :

• Team-building skills. :

• Ability to communicate clearly and concisely, both orally and in writing. :

• Strong leadership skills, with the ability to coach and mentor others. The first thing people love about working at Starbucks is the feeling of a warm sense of welcome created by others who genuinely enjoy what they do. Do you want to be part of something bigger than coffee?

Part-time hours: 24-40 per week

Part-time hours: 24-40 per week

Job Types : Full-time, Part-time, Permanent Part-time hours: 24-40 per week

Salary : £9.90 per hour

Benefits :

• Discounted or free food

• Employee discount

• Flexible schedule

• On-site parking Schedule:

• 8 hour shift

• Monday to Friday

• Weekend availability Experience :

• Hospitality: 1 year (preferred)

• Customer service: 1 year (preferred)