Senior Connections Strategist (CRM)

Overview Strategy at Digitas is a multi-disciplinary team of Creative, Social, Experience and Connections Strategy experts, unified by a shared ambition to inspire ideas that move people.To further accelerate this ambition, we are looking for an outstanding Sr. Strategist, Connections Strategy (CRM) – someone who champions a modern approach to connected brand experiences powered by data; who understands consumer behavior and context, and architects and orchestrates strategic communications to define how brands connect to people in a digital worldSound like you? Read on.What you’ll do: Analyzing how consumers interact with CRM communications through extensive research and rigorous data analysis of performance data, competitive intel, and segmentation insightsPartnering with creative, tech, data and strategy leads in mapping consumer experience/CRM journeys to identify high-impact moments for brands to connect, build loyalty and increase lifetime valueIdentifying opportunities to leverage 1P & 3P data and marketing technology stack to improve CRM strategies and tacticsBriefing creative teams on customer centric CRM experiencesAssessing CRM experiences across industries and identify new opportunities for transforming the current customer experienceDiving deep into our clients’ CRM, loyalty and CRM lifecycle strategies to understand: Competitive landscapes and whitespace opportunitiesStrategies and tactics to build deeper relationships with customersOpportunities to evolve existing programs to deliver exceptional experiences Bring best practices to clients in integrated marketing communications across addressable channels like email, sms, web, direct mail and mediaKeeping clients apprised of competitive activity, cultural shifts and consumer trendsForming collaborative relationships with other agency capabilities, partner agency teams and third parties as necessary Qualifications This crucial role requires a depth of expertise (5-7 years), including a track record of impactful work experience and professional ingenuity – which means you are: Unwaveringly passionate with a healthy curiosity for turning human truths into compelling customer experiences and possess an unstoppable drive to bring those truths to life. Comfortable conducting muti-faceted research and bottling up key insights to drive change and unlock next-gen experiences A skilled analytical and strategic thinker – you’re strong on both IQ and EQ, as adept at reading data for insights as you are at reading clients for feedbackData obsessed with the ability to partner with analytics to rapidly build test and learn plansAn emerging expert in CRM with knowledge of how to leverage audience segmentation, data and technology to build personalized customer loyalty and lifecycle strategies at scale.A creative partner who can brief teams on the job to be done for each channel and own the vision for how the holistic system will come togetherEffective at time-management, have impeccable organization and the flexibility to adapt quickly to changesAn amazing communicator and presenter – you’re articulate, straightforward, and engaging, and you can rally internal team and clients alike around a strategic approach Got what it takes? We’d love to hear from you.