Corporate Receptionist / Administrator

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;

• Full time - Corporate Receptionist / Administrator :

• Monday to Friday - 40 hours per week :

• Salary £22,000 Per Annum :

• Location - MMC, Belvedere, 12 Booth Street, Manchester, M2 4AW

Main duties

• To ensure all guests receive an excellent welcome to Manchester and that you consistently deliver great service
• Ensure consistent, high quality support is supplied to the business consistently
• Use computer as an effective communication tool, inputting data as requested into excel and word documents
• To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
• To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
• To be articulate and well informed and to ensure that the needs of clients and visitors are pre-empted, met and exceeded
• To be confident and able to communicate effectively with other departments within the building
• To communicate effectively with other departments and neighbouring MMC sites
• To communicate professionally and as a representative of MMC with residents of the building and MMC, providing a 5* level of service at all times
• Embrace the vision of both Mitie and MMC
• Ability to identify and escalate building maintenance issues/hazard perception and inform MMC Management when necessary
• Process incoming and out-going post - Royal Mail / TNT / DHL / City Sprint in line with SOP
• Follow agreed process for logging cheques
• Stationary and stock consumable control
• Raise PO's and process orders following iProcurement procedures
• Provide procurement support for other offices when required
• SHE Co-Ordinator for Manchester - maintain records
• Carry out basis maintenance tasks
• Liaise with engineering contractors whilst on site, ensuring Health & Safety is followed and correct work is carried out
• Efficiently report and maintain, IT and H&S concerns to relevant departments
• Resolve / report printer issues and maintain supplies
• Carry out monthly PUWER, WPI inspections
• Assist MMC Management team with any adhoc duties
• Attend training as appropriate - on-line / in house & classroom / self-development
• To handle any guest complaints and provide a swift solution or escalate as appropriate
• To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
• To be responsible for the upkeep and cleanliness of your allocated area ensuring adherence to the MMC Clear Desk Policy
• To assist in any other reasonable duties as required by your colleagues, managers or clients
• Support Marsh Safey Team
• Uploading site document for all sites (i.e. RBI audits and reports / Workplace Inspections / PUWER Registers
• Monitor MMC Health & Safety Inbox, picking up any DSE requirements and seeing each case through to delivery and installation - Following set procedures and processes
• Liaise with various departments to ensure jobs are logged correctly and installed efficiently
• Maintain employee confidence in MMC Health and Safety and support during the DSE process
• Picking up any urgent priority cases and escalating as appropiate

Person Specification

• Excellent communication skills and exceptional attention to detail
• Immaculate personal presentation endorsing the Signature five star image
• Proven experience and understanding of an exceptional Customer Service delivery
• Excellent time management and organisational skills
• Pro active, flexible and can-do attitude
• The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
• Ability to deal with multiple requests simultaneously
• Team player
• Be innovative, identifying improvements and smarter ways of working