Outpatient Administrator

Band 3

Main area

• Ophthalmology
• Grade
• Band 3
• Contract
• Permanent
• Hours
• Part time - 30 hours per week
• Job ref
• 164-5323088 Site
• Queens Medical Centre
• Town
• Nottingham
• Salary
• £22,816 - £24,336 Pro rata
• Salary period
• Yearly
• Closing
• 20/06/2023 12:00Job overview

Outpatient Administrator Band 3

Part Time 30 hours per week working 4 days per week between the hours of 8am - 8pm. Due to ever increasing demands on our service there may be a need for weekend working in the near future.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert

Main duties of the job

In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert.

The role includes working closely with a multi disciplinary team to ensure patients appointments are booked in line with the previous clinical review. The main elements to the role are; Booking patient appointments

Clinic management

Dealing with patient queries over the telephone

Working as part of a team

Liaising with clinicians to ensure patients appointments are booked in line with their needs

Working for our organisation

The outpatient service is provided across two floors of the Eye, Ear Nose and Throat Centre at the QMC and provides outpatient services to 120,000 patients each year, due to the current climate the way we deliver this service is continually evolving.

Detailed job description and main responsibilities

Be responsible for arranging partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues

Person specification

Training and Qualifications

Essential criteria

• To be educated to ‘O’ level, GCSE or equivalent standard including Maths and English

Experience

Essential criteria

• Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
• Experience of working within a multi disciplinary team
• Understanding of the importance of confidentiality

Desirable criteria

• Previous experience in an admin environment

Communication and relationship

Essential criteria

• Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
• Excellent communication skills with the ability to communicate with staff and the public at all levels

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

Salary : The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.