Community Services Team Lead

  • Nuneaton
  • Nhs
Job summary Due to our exciting service developments we have some great opportunities for people passionate about palliative and end of life care!For over 30 years Mary Ann Evans Hospice have provided outstanding end of life care to its community and its services have made a huge impact on many families lives across North Warwickshire.The journey towards end of life can be a complex one. Medical advances and changes in family lives mean that the care we provide to our patients and their families constantly evolves to meet the needs and expectations of our community. At Mary Ann we pride ourselves on delivering the highest standard of care and support to patients and their families, and constantly strive to ensure we reach as many people as possible, whenever and wherever they may need us. The hospice serves a population of approximately 190,000 people covering Nuneaton, Bedworth, Atherstone, Coleshill and the surrounding villages in northern Warwickshire.The post holder will hold a current driving licence and have access to their own vehicle for duties associated with this role.Change Main duties of the job The postholder will work alongside other team leads to ensure day to day efficient running of the Hospice at Home Team andWellbeing program. The successful candidate will oversee clinicalcaseloads and support Nurse Associates who have responsibility daily foroperational service delivery which includes supporting and supervising staffand volunteers. The post holder will also be an integral member of the RapidResponse Day Team providing regular cover for this service as needed.The postholder will work with the Head of Clinical Operations to ensure expert andspecialised practice is provided and further developed to enhance clinicaleffectiveness, encourage re-ablement and well-being models of care. At alltimes they will ensure patients and their carers receive the right hospicecare, at the right time and in the right place, optimising patient and carersatisfaction by always facilitating individuals preferences and a personalisedcare approach.As theCommunity Services Team Lead (CSTL) is a senior position the post holder willdemonstrate effective leadership skills, resource management and be a credibleand professional clinical role model. About us As an NHS Partner, we will continue to make contributions to your Pension Scheme, subject to meeting qualifying conditions. Further advice can be found by contacting our Payroll Officer in our Business Support Team. Agenda for Change pay scale and NHS length of service for annual leave Sickness pay as per Mary Ann policy Excellent Training and Development opportunities Enhanced DBS clearance provided by Mary Ann Lease car scheme - salary sacrifice Access to use an electric pool car BHSF Employee Assistance programmePension Scheme (including existing members continuation of NHS Pension Scheme)Free Parking on site Date posted 23 January 2024 Pay scheme Agenda for change Band Band 6 Salary £35,392 to £42,618 a year Contract Permanent Working pattern Full-time Reference number B0017-24-0000 Job locations Mary Ann Evans Hospice Eliot Way Nuneaton Warwickshire CV10 7QL Job description Job responsibilities Leadership &Management1.Supportstaff nurses and nurse associates in their day-to-day responsibilities ofcoordinating and directing staff and volunteers to ensure time and resourcesare managed through efficient teamworking.2.Leadon induction of new staff and ensure all staff have a 3-month 1-1 recordeddiscussion, an annual appraisal, inclusive of bank staff and that volunteershave an annual opportunity to review their role.3.Havean active role supporting the Head of Clinical Operations with on-goingrecruitment of future staff and volunteers.4.Ensurethat staff and volunteers have a clear understanding of their duties andresponsibilities and of the standards of performance and conduct expected ofthem undertaking initial/informal stages of HRpolicies , absence, performance management (capability); disciplinary andgrievance investigations. 5.Workflexibly across the organisation and through all departments and sites asrequired to support the delivery of the Mary Anns care services.6.Responsiblefor ensuring right skill set of staff are available for efficient and effectiveservice delivery across the clinical services on a 7 day a week basis throughcareful planning of duty rotas and deploying staff appropriately according totheir skills and experience. 7.Workwith the Head of Clinical Operations in implementing and reviewing clinicalpractices to ensure that they are evidence based and cost effective.8.Contribute towards the new ways of working which support organisationalobjectives and service improvement.9.Ensureagreed polices within area of responsibility are adhered to and activelycontribute to policy reviews and development.10. Act as a rolemodel to staff and volunteers.11. Encourage allstaff to participate in clinical (depending on role) and reflective supervisionin conjunction with Mary Anns framework.12. Ensure that highstandards of cleanliness, tidiness and décor are maintained in the clinicalareas ensuring environmental and infection control standards are adhered to.13. Oversee all keyworker roles and activities relevant to clinical services.14. Work withmulti-professional colleagues internally and externally.15. Lead and supportprocesses of change demonstrating responsibility, professionalism andintegrity.16. Contribute to the delivery of Mary Annsclinical audit programme, including participation and supporting clinical staffto undertake audits and the learning outcomes/service developments whichresult; ultimately contributing to the assurance of quality standards andclinical governance of care provided. 17. Maintain high standards of practice in accordance with your professional registration.18. Have awareness andsupport the Head of Clinical Operations in the handling of complaints relatingto clinical services.19. Promote clinicalincident reporting and support the development and implementation of actionplans as a means of learning, improving and developing practice.20. Ensure riskassessments are completed for any new activity or procedure affecting patientsor day-to-day operations.21. Support the Headof Clinical Operations to deliver services within set budgets, in an effectiveand proactive manner, in keeping with a lean thinking approach. Clinical22. Be a competentpractitioner demonstrating evidence based clinical expertise, completingholistic patient and carer assessments, acting as a mentor, resource andadvisor to other colleagues, patients and carers across Hospice at Home andWellbeing Services, as well as a clinical colleague integral to the RapidResponse service.23. Working inpartnership with the clinical teams to ensure the delivery of all aspects ofcare relative to clinical services, including overseeing efficient managementof referrals, care plans, programmes of care and enabling first assessments athome for patients where necessary or preferred.24. Responsible forensuring high standards of communication, documentation and clinical recordsare maintained at all times which pay due regard to information governance standardsand Caldicott principles and have the ability to use electronic record systems ,EMIS.25. Take a lead rolein implementation, ongoing development and use of EMIS. Become a super userand act as a resource for new and existing staff. To support teams to producerobust and high-quality clinical documentation and associated reporting fordata quality metrics and external reporting contacts such as Coventry andWarwickshire Integrated Care Board. 26. Ensure thatactivity data and outcome measures are consistently interpreted and reported.27. Ensure use ofapproved manual handling techniques in the delivery of patient care, includingthe safe use of mechanical and non-mechanical moving and handling aids. 28. Assist in thereview of clinical standards and practice across services with particularattention paid to the drive for evidence-based practice and new ways of workingincluding the advancement and use of digital technologies to provide care.29. Responsible forensuring multi-disciplinary discussions take place in timely manner and stafffollow up on any interventions needed ensuring right care, at the right timein the right place. Also, to co-ordinate attendance by RNs and self atcommunity hub MDTs and hospital/community specialist palliative care MDT.30. Work with the Headof Clinical Operations in implementing actions plans developed to improveservice provision.31. Responsible formaintaining an accurate equipment register inclusive of service evidence andequipment procurement, maintenance, replacement, and ensuring safety andcleaning of all items.32. Ensure afunctional integrated team ethos across clinical services and externally,collaborating with colleagues and members of other disciplines.33. Role model using aproactive, sensitive and empathetic approach with patients and relatives toenable involvement in advance care/treatment planning.34. Role model how toundertake Advance Care Planning/ReSPECT discussions and decisions whereappropriate with patients and families. 35. Update any relevant EPaCCs systems in use with relevant information, patient preferences and wishes in a timely manner. 36. Provide and offer bereavement support to carers in collaboration with Family Support and Bereavement Team. Communication& relationships37. Actively supportother staff as necessary.38. Demonstratesensitivity in dealing with complex and confidential information from patients,families and colleagues, giving advice and support as necessary. Respondappropriately to information given and pay regard to any potential safeguardingor duty of candour situations.39. Activelycontribute to Mary Ann and departmental meetings. Ensure team meetings are heldmonthly. Actively participate in meetings with Head of Clinical Operationsensuring information is cascaded back to team where appropriate in a timelymanner. Represent Mary Ann at specificexternal meetings when necessary.40. Responsible forensuring information/decisions are cascaded appropriately and communityservices staff understand the level of decision making expected for roles held.41. In conjunctionwith the Head of Clinical Operations maintain collaborative workingrelationships and effective communication between all members of themultidisciplinary team ensuring a high standard of coordinated patient care.42. Promote an openand honest culture reflecting a can do attitude.43. Deputise for theHead of Clinical Operations at any meetings as required. Education,Professional Development & Training 44. Take every reasonable opportunityfor maintaining, developing and acquiring competencies and skills forself-development in the field of palliative and end of life care. It is anexpectation that the post holder will continuously develop clinical skills andknowledge. 45. Contribute to Mary Ann being aresearch active organisation and ensure Good Clinical Practice training forresearch compliance is completed personally and by other clinical staff wherenecessary.46. Take personalresponsibility for life-long learning, self-development and reflection.47. Participate ininformal and formal education and teaching as required including supportingstaff with new clinical skills and use of digital technologies. 48. Undertake clinicalaudit and support staff team to undertake clinical audits with responsibilityto report to leadership team/trustees. Person Specification Qualifications Essential Qualified and registered health care professional. Teaching and mentoring qualification. Leadership or Management course or training.* Accredited or post registration professional development in palliative care related field to enable advanced clinical care skills.* Advanced Communication Skills course.* * if not held then must be willing to undertake to be negotiated as part of personal professional development plan. Desirable Degree or Post Graduate Qualification, or willing to consider developing. Non-Medical Prescriber . Good Clinical Practice training for research compliance. Experience Essential Substantial professionally qualified experience . Previous experience working in a palliative care/end of life care environment . Experience of service development . Ability to lead and manage a range of staff. Able to work autonomously and as part of team. Evidence of excellent communication skills. Evidence of excellent planning and organising skills. Experience and commitment to continuous organisational improvement and ability to act as a change agent. Demonstrate ability to shape and deliver ongoing programme of improvement. Cost effective delivery of a service or programme. Influencing, building and sustaining relationships in order to achieve results. Experience of CQC compliance and evidencing regulations in practice. Desirable Experience of working for or in partnership with a hospice. Evidence of good analytical skills. Skills and Knowledge Essential Demonstrable clinical skills in palliative and end of life care. Ability to make clinical and operational decisions and to develop others in this area. People management skills including: motivation of staff, team building, decision making, conflict management ,problem solving. Clinical leadership. Staff development. Initiating and managing change. Understanding of current issues and initiatives relating to palliative care IT skills. Excellent interpersonal skills communication with patients, health and social care professionals and the wider multi-professional team encompassing verbal and written skills. Must be conversant with CQC regulations and implications on safe, effective, caring, responsive, well-led services . Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment. Must be able to demonstrate an ability to organise self and others effectively. Must be able to write succinct and informative report. Ability to accurately collect and analyse data and use as evidence for service development. Experience of auditing service delivery, and ensuring that they are compliant with CQC and national guidelines.