Witness Care Officer

We currently have 2 vacancies for Witness Care Officers to join our team in the Witness Care Unit - part of the Criminal Justice Department of Nottinghamshire Police. As a Witness Care Officer, you will work as part of a close-knit team made up of 13 Witness Care Officers, 3 Administration Assistants, and 1 Team Leader. The role of the Witness Care Officer is to provide court outcomes, updates, information and practical support to victims and witnesses who have provided statements to Nottinghamshire Police in criminal matters moving through the Courts. WCOs deal with the full spectrum of cases from shop thefts right through to the most serious offences such as serious assaults and fatalities. WCOs arrange, where appropriate, travel, accommodation, interpreters, and childcare for witnesses/victims required to attend court. They gain and provide witness availabilities to CPS to aid in setting trial dates. They inform victims and witnesses of late changes to trial schedules and make onward referrals to third sector organizations which provide emotional and other types of support to victims and witnesses. The role is office based and contact with victims/witnesses is via phone, email, letter, SMS TXT, etc… As a WCO you will also liaise with police officers, the Crown Prosecution (CPS) and His Majesty's Court and Tribunal Service (HMCTS) working to support effective trials in both Magistrates and Crown Court. Witness Care Officers work to standards and timescales set out in the Victim's Code of Practice and Witness Charter. The successful candidate will have experience providing services or support to clients in a sensitive and supportive manner in a pressurized environment, have excellent communication skills, be detail focused and have the capacity to maintain professionalism and empathy while managing a caseload and working to strict deadlines. Occasional late shift working as part of a pre-planned team Rota is required. The ability to maintain a certain level of emotional detachment from clients and cases while providing a victim centered service is key. For further information about the role please contact Ben Sutton Witness Care Team Leader: .uk Supporting information on application forms has a maximum of 2000 words. Please ensure this is provided in the supporting evidence section of the electronic application form. CV's are also accepted. IMPORTANT INFORMATION Vetting Level -Recruitment- you must have resided in the UK for at least the last 3 years. For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. Please note that you must obtain your line manager's sign off if applying for an internal vacancy. This will need to be submitted on the Line Manager Awareness Document (Support form) which is published on the intranet. Any applications submitted without the support document will not be progressed through the process. Completion of the Line Manager Awareness Document does not mean that release from your current role is supported. Should you be successful, a release date will be negotiated between the two departments. Candidates currently at risk will be required to complete and attach the at-risk pro-forma document. All applicants will be subject to the Force Vetting Policy. PROUD embodies everything we stand for as an organisation, for further detail on our PROUD values please visit the link below. Our vision and values | Nottinghamshire Police Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.