Rent Collection Admin

Job description

Job Title: Rent Collection Admin

Salary: Negotiable Upon experience

Location: Burnley, BB12 7TY

Hours: 8:30am to 5pm

The Business

Our Company is part of a Group of Companies specialising in all aspects of property purchase & management. We have offices based in Burnley and in Middlesbrough and manage a large portfolio of properties in both regions.

We offer a fully client based serviced approach to investing in properties. We acquire properties from the open market, renovate them to a set standard, pass them onto our lettings department for maintenance and management and then re-sell the properties to investors. We retain full management of the property.

We have various departments, including Property Surveyance, Renovations, Lettings, Maintenance, Rent Collections, Property Management, Legal and Sales & Marketing. We do everything in-house.

Due to our success, we have been featured on the popular BBC TV Show Homes Under the Hammer. The BBC really liked our model and has featured our Company in 3 episodes within a 12-month period - a BBC record! A further 2 episodes were filmed and released thereafter.

The Role

Rental Arrears Management :

• Monitor and manage tenant rental payments, identifying and addressing arrears promptly.
• Contact tenants with outstanding rent, maintaining a professional and empathetic approach.
• Issue appropriate communications (e.g., reminders, notices) to tenants regarding arrears in accordance with legal and company procedures.
• Establish and maintain open lines of communication with tenants to discuss rental payments and resolve any financial concerns.
• Provide clear and concise information regarding payment schedules, late fees, and payment options.

Account Reconciliation :

• Conduct regular reconciliations of tenant accounts, ensuring accuracy and completeness of financial records.
• Update internal systems with the latest financial information and make any necessary adjustments.

Reporting :

• Generate and distribute regular reports to management on the status of rental payments and arrears.
• Provide insights and recommendations for process improvements based on data analysis.

Aged Debt Management

• Review and analyse aged debt reports to identify overdue payments and outstanding balances.
• Negotiate payment terms and arrangements with debtors, considering their financial situation and company policies.
• Implement escalation procedures for accounts that continue to be in arrears, including involving legal or collections agencies if necessary.

Preparing Tenant Recharges for County Court :

• Assisting in the preparation of documentation and evidence necessary for court proceedings, if required.

Issuing Money Claims Online :

• Utilising online platforms to file money claims and manage legal proceedings when necessary.

Key Skills

• Proven experience as a Credit Controller in a property lettings environment preferred but not essential.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
• Proficiency in using accounting software and Microsoft Office Suite.
• Free pay day lunch once a month
• Free continental breakfast every day
• Company events
• Regular ‘treat days’ within teams
• Medical Care
• Support, training & professional development
• Regular 1-1 reviews with manager to discuss career progression
• Mileage fully covered if travelling at work
• Additional pay if working on Saturdays
• Free Parking on site
• Flexible Working
• 31 Days Holiday (Inc Bank)
• Birthday as Holiday
• On Site Canteen
• Working in a long, established and reputable business

Our Companies

Benefits :

• Canteen
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience :

• Administrative: 1 year (preferred)

Work Location: In person

Reference ID: Credit Controller