Supervisor

Become part of the Castore team -

Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS , an ideal deeply infused in our DNA and something we strive to live every single day.

Castore was created to bring a new level of performance to men’s and women’s sportswear. Our mission is to build the lightest, most durable, highest performing sportswear in the market. We leave no stone unturned in our search for performance enhancement and work only with world leading partners to push the boundaries of sportswear innovation and give our athletes an edge.

We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Castore partners with world class athletes and brands to drive innovation and superior performance. Our leading technical fabrics in sportswear are worn across the likes of Newcastle FC, McLaren, Redbull, Rangers FC, Andy Murray, Reiss and many more.

Castore is looking for people who can grow with the company and shares a passion for sport and self-improvement and we want you to be a part of our exciting journey. With a total of 26 locations across the UK and internationally every store has a unique experience and hosts an inspiring community of sport and quality training wear.

About the role : As a Castore Supervisor your mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual needs and providing a complete solution through Castore products and services to give consumers. We want our customers to step into store and feel the Castore experience. It’s your job to inform all customers about our products and drive the force behind service within our store.

You will be given the opportunity to be part of a hard-working team and assist the store manager in admin duties and over-seeing staff performance. As a keyholder for the store it is your reasonability to work with the team to support in the overall day to day operations whilst providing great leadership abilities and excellent customer service.

Duties & Responsibilities :

• Supervise all team members and provide feedback where necessary reporting the teams’ strengths and weaknesses to management.
• Motivates, guides and mentors team members to exceed goals and creates a positive environment during shifts.
• Assist in the training of new team members in company standards, customer service, till training and day to day job duties.
• Works with other supervisors and management to ensure all visual policies and standards are up to date, whilst providing feedback to head office with store goals and targets for each week.
• Maintains strong working knowledge of company products and services.
• Handling complaints and resolving any issues.
• Creates an atmosphere centred on delivering superior customer service.
• One or more years of customer service and/or retail experience preferred but not essential.
• Able to accomplish multiple tasks in a fast-paced environment.

Castore Benefits :

• Enrolled in company Pension Scheme
• 70% Discount off full price product in-store and online
• Free uniform every 6 months
• Free Hospitality tickets to football, cricket & motorsport events
• Opportunities to support at sporting pop up events
• 28 days holiday entitlement

Castore offers a great work environment, a diverse and inclusive culture, and an passionate atmosphere for professional development. No matter the location, or the role, every Castore employee shares the same mission :Better Never Stops.

Salary : £11.00 per hour

Benefits :

• Employee discount
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Market: reliably commute or plan to relocate before starting work (required)

Experience :

• Supervising experience: 1 year (preferred)
• customer service: 2 years (required)

Work Location: In person

Expected start date: 22/05/2023