Corporate Customer Excellence Executive

We are looking for an Customer Excellence Executive to join our Corporate team. This person will work alongside the corporate team to manage the customer issues. This offers flexible part time hours, to , Monday to Friday, perfect for someone who is looking for good work/life balance.What we offer:World class training provided from our own trainer and our brand partnersWe offer uncapped commission for all the add on products you sell.30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.Preferential rates for servicing and repairs on your family and friend’s cars.A workplace pension scheme.About the businessOur business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon. Across our 21 businesses we have a stable workforce of over 450 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.​About YouWe are looking for someone who comes from a customer service background, you must be able to communicate well with customers as well as have good organisational skills.The role includes:Supporting the team in a customer service role to manage the customer issues around damage either before or post delivery queries.Log all complaints/Issues.Gather all related information collection and delivery paperwork, images to understand the nature of th complaint.Liase with customers, clients and internal departments.Attend regular meetings to keep managers up to dat.Oversee daily tasks s liasing with customers, chasing for progression on vehices and so on.This role is office based for the first 3 months then could potentially be Hybrid working.