Customer Service Representative

Role: Customer Service Representative

Salary: £9.37 per hour plus quarterly bonus

Location: Burnley

Roles and responsibilities;

• To deliver an exceptional post sales customer experience
• Proactively anticipating and resolving any issues including communicating with suppliers, providing timely updates and resolutions and managing orders
• Awaiting stock and ensuring the customer is kept informed of stock and updating them of their orders regularly
• Processing all complaints, sales, claims and return requests promptly in line with company policies and procedures
• Resolving customer complaints through to resolution to ensure customer satisfaction
• Provide a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
• Flexibility of work, undertaking any other duties when required, changing shift patterns or occasionally acting as shift leader during weekday shifts in the absence of a Supervisor or Manager
• Have previously worked within Customer Service/Contact Centre
• Be an all-round excellent communicator, both verbal and written
• IT literate, good knowledge of Microsoft packages
• Proactive, organised and efficient
• Be hardworking, dedicated and eager to succeed

**By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to workseek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.